Refund policy
Everything we make is personalized for you, so our return rules are different from a regular store.
Custom and personalized items Because each item is made to order, we can't accept returns or give refunds on custom items once you have approved your proof and production has started. Please check your proof carefully for spelling, names, dates and layout.
Cancellations You can cancel for a full refund any time before you approve your proof. After approval, production begins and the order can't be cancelled.
If something is wrong with your order If your order arrives damaged, defective, or doesn't match the proof you approved, email us within 7 days (*) of delivery with your order number and a photo. We'll reprint or replace it at no cost, or refund you, whichever you prefer. Please keep the packaging for damaged glass or shipping damage.
We can't replace items where the error was in the text or artwork you submitted and approved.
Non-personalized items Unused, unengraved items can be returned within 14 days (*) of delivery for a refund of the item price. You pay return shipping. Email us first to get approval.
Bulk and case orders Case-quantity orders (glassware, tumblers and similar) are custom production runs and follow the same rules as custom items above.
How refunds are paid Approved refunds go back to your original payment method within 5-10 business days.
Questions? Email or call (517) 626-1459.